Shipping And Returns

At Elle Dor Group, we are committed to providing you with a seamless and reliable shipping experience. Here's what you can expect:

Delivery Time: Our standard shipping time is approximately 3-5 business days from the date of your order. Please note that delivery times may vary based on your location.

Shipping Method: We use trusted carriers to ensure your orders reach you in a safe and timely manner.

Shipping Charges: We offer competitive shipping rates. The exact shipping charges will be calculated at checkout and will depend on the destination of your order.

Tracking Information: Once your order is shipped, you will receive a tracking number, allowing you to monitor the progress of your delivery.

International Shipping: Currently, we offer shipping within South Africa. We are working to expand our reach and offer international shipping in the near future.

Returns Policy:

We want you to be completely satisfied with your purchase from Elle Dor Group. If for any reason you are not happy with your order, here's our returns policy:

Eligibility: You may return your item(s) within 7 days of receiving your order.
Full Refund: We offer a full refund for returned items. The refund will be issued to the original payment method used for the purchase.
Return Process: To initiate a return, please contact our customer support team at elledorgroup@gmail.com with your order number and the reason for your return. They will provide you with instructions on how to return the item.
Return Condition: The item(s) must be in unused and original condition.
Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a product defect or an error on our part.
Refund Processing Time: Once we receive your returned item(s) and verify their condition, we will process the refund within 5-7 business days.
Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the item you desire.